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Department
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Software Services / Administration
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Purpose of Job
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To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency.
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Responsibilities
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To ensure all clients SLA's are upheld.
To perform office based procedures such as mailing contracts and running reports to support the licensing sales team.
Manage workload in relation to aligned sales people to ensure deadlines are met & customer expectations are met / exceeded.
To ensure all customers are in receipt of the necessary tools in a timely fashion.
Generation of incremental business opportunities through strong customer relationships
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Individual Duties / Tasks
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Regular liaison with the relevant personnel within our customers’ organisation – specifically at a Purchasing level & build relationships on a day to day basis.
Regular liaison with Internal customers including Purchasing, Accounts & Specialist divisions.
To ensure all price lists & back order reports are distributed in advance of their effective date.
Provide, track and follow up on all software quotations.
To ensure all orders and order queries are processed in accordance with the Operations team procedures.
To advise customers on licensing procedures.
To take responsibility for all basic customer queries as well as escalating more complex queries when the relevant sales personnel are out of the office to ensure a timely resolution.
Provide Out Of Office cover for aligned sales people and other members of your team.
Compile and distribute monthly License Statements where required.
Attend Customer review meetings and perform an Operational health check on a regular basis.
Complete MS Operational tasks such as logging CLT’s, pre-warning customers of scheduled billings and supplying monthly customised usage reports.
Month end clear up – ensure all possible outstanding orders are invoiced off at the end of each month.
Help monitor non contractual renewals due such as NAI, Symantec, etc
Training customers on MVLS and management of MVLS and benefits.
Distribute & follow up on all database alerts such as compliance and agreement expiry notifications.
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Department Goals
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To provide a high level of admin and internal account management support to the sales team, allowing the sales team to achieve target.
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Skills Required
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· Organisational skills
· Time management
· Attention to detail
· Accuracy
· Previous software licensing experience
· Educated to GCSE Level with an A-C Grade in Maths and English, preferably educated to A-Level standard.
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Training Given
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Licensing contract training
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Qualities
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· Team player
· Copes well under pressure
· Loyalty
· Motivated
· Both proactive and reactive
· Customer focussed
· Multi-tasking
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Unsociable Hours
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On an ad hoc basis as and when the team requires it.
Out of hours product specific training sessions.
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You may have experience in the following roles: Account Manager, , Key Account Manager, Retail Account Manager, Relationship Manager, Channel Manager, Partner Manager, Reseller Account Manager, Channel Sales, National Account Management, National Account Manager, FMCG, Sports, Sales Executive, Field Sales Manager, Sales Rep, B2B (Business To Business), External Sales Executive, Account Manager, B2B Sales, Sales Representative, Business Development Manager, Business Development Account Manager, Business Development Executive, Construction sales, Architectural sales, Recruitment and technology.
MyNextSalesJob is a specialist sales recruitment consultancy. Since 2003 our team of sales consultants has been successfully recruiting sales people throughout the U.K for both SME and corporate clients.
We only advertise a small percentage of our jobs on this site. If this role does not match your sales and marketing experience or requirements contact us in confidence as we have many other excellent sales and marketing opportunities and our team of highly experienced and dedicated sales consultants will provide you with a personal, individual service to ensure the right job is found for you.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. |
