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Client Service Manager/Customer Relationship Manag |
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Salary: £30000
Based: Cambridge
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Ref Number:
IS/TRANCSM1610
Benefits & Perks: ; |
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Client Service Manager/Customer Relationship Manager – Web Technology
Cambridge, Cambridgeshire
£25,000 - £30,000 DOE
Our client enables their customers to achieve high-impact wins on improved service, reduced costs and increased sales. As the UK's leading provider of multi-channel eService solutions for customer-facing websites and contact centres, they currently seek to recruit a Client Service Manager/Customer Relationship Manager.
The business develops, sells, implements and supports an online self-service solution, and the Client Service Manager/Customer Relationship Manager will be involved in all parts of the process, from overseeing the implementation of projects from the pre-sales stage through to providing ongoing customer support once the implementation stage is over, including:
- Providing customer feedback to the development manager
- Attending sales meetings to educate potential customers about the product
- Overseeing product implementations
- Conducting product training sessions
- Acting as part of a customer helpdesk, troubleshooting problems for customers
- Statistical analysis of customer data
- Maintaining and creating customer relationships
- Providing customer support after implementation
With a university degree (or equivalent) and good knowledge of web technologies and related subjects, the Client Service Manager/Customer Relationship Manager will hold experience in a similar role, preferably from within a web technologies environment. You'll also require a very high standard of written and spoken English, with good self-motivation, negotiating and analytical skills.
This role offers you the opportunity to expand your relationship management skills and grow with a small but market-leading software company. To take advantage of this opportunity, apply now.
To apply for the role of Client Service Manager/Customer Relationship Manager – Web Technology, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.
Additional Keywords: Client Service Manager, Customer Relationship Manager, Web Technology, Project Manager, Account Manager, Client Account Manager, Customer Account Manager, Client Relationship Manager, Client Service, Customer Service, Relationship Development, Business Development Manager.
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| COMPANY INFORMATION |
| Information about the company offering this vacancy. This may be a recruitment agency representing a client. |
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